Once we have received and approved your ID, your winning payment will be processed via your chosen withdrawal method in 1 working day. Your documents will remain confidential and are never passed to any 3rd party companies this is covered by our privacy policy. This ensures funds are protected and the monies are paid to the correct person. We may also be required to ask you to send additional information at withdrawal stage for security reasons.
We may request additional information from players for security reasons or to re-verify the specific details registered and deposit methods used. There is information on how to send your ID under ‘How do I send in my ID?’ in this FAQ section.Īs part of our obligations under a licence issued by the UK Gambling Commission, we are required to conduct on-going due diligence checks at some point during the lifetime of an account.
This means that we are legally required to verify your name, address and date of birth and may need to ask for and review photo ID before we can allow you to access our games. As of the 7 th of May 2019, UK Gambling Commission regulations state that UK gambling operators must verify every player’s identity to prove they are over the age of 18 before allowing them to play any games.
